Refund policy

Return & Refund Policy

At Mamabears, your satisfaction means the world to us. If you're not completely happy with your purchase, we're here to help.

Returns

We gladly accept returns within 30 days of delivery for unused, unwashed items in their original packaging.
To start a return, please contact us at info@mamabears.kids with your order number and reason for return.

We’ll provide return instructions, including the return address and authorization slip.

Please note:

• Return shipping costs are the responsibility of the customer.
• We cannot accept returns for used, worn, or washed items for hygiene reasons.
• Items returned without contacting us first may not be processed.

Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return and place a new order separately.

Non-Returnable Items

• Used or washed items
• Gift cards
• Final sale or clearance items
• Items not returned in original condition or packaging

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 3–5 business days.
Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 7 days of delivery at info@mamabears.kids with your order number and a photo of the issue.
We’ll make it right with a replacement or refund.

Need Help?

For any questions about your order, returns, or anything else, feel free to reach out at info@mamabears.kids — we’re here to help!